General Questions

I cannot find the verification for my e-mail address: what should I do?

If you cannot find the e-mail in your inbox, check your spam folder. If you still cannot find it, sign in first. You will then be able to re-send the verification e-mail.

I cannot remember my password: what should I do?

Click the following link in order to send an e-mail containing instructions at the address you used for registration:
Send the reset e-mail

I came across an error message: what should I do?

Please take a screenshot of the error message or alternatively, describe the error message you have experienced. Also, please describe which actions led to that error message and detail what browser and operating system you were using when the error occurred. Then send an e-mail with these information to the Help Desk:

Can I prevent another member from sending me messages?

You have the option of blocking a member: this effectively prevents him or her to send you messages, see your profile and hides him or her in your search results. To block a member, click the ellipsis button on their profile: this should display a "Block" button that you can toggle on or off.

Can I report a member violation?

You have the option of reporting a member to the DirectAffinity staff. To report a member, click the ellipsis button on their profile: this should display a "Report" button. Click that button to open a dialog box where you can state the violation. You need to mention the address of the profile page of the member as well as the type of offense you think he or she committed.
If you think a member has done something illegal, please contact your local law enforcement agency.


What are the perks offered to profiles with "Looking for generosity" as financial status?

Having "Looking for generosity" as financial status offers all the perks of DirectAffinity free of charge. The only requirement is the completeness of your profile: every category of information in your profile account must be completed i.e. have a green check mark right next to its name.

What are the perks offered by Premium membership to users owning an account with "Willing to be generous" as financial status?

Please visit the following link to obtain more information on that topic:
Premium Perks

Are there any guidelines for completing my profile?

The requested information are pretty self-explanatory in general. However, here are some input that we do not allow:

  • Official Information (name, address...)
  • Requests for sex or sexually explicit text
  • Specific monetary amounts
  • Commercial ads
  • Links to any other websites

I have noticed some icons next to the information groups name in my profile management page. What do they represent?

They are defined as follows:

The information group is complete and verified by the DirectAffinity staff
The information group contains some information which are waiting to be reviewed by the DirectAffinity staff
The information group is missing information or the information submitted has been rejected by the DirectAffinity staff

How long does it take for my information to be reviewed by the DirectAffinity staff?

Photos and text inputs usually take about 24 hours. Occasionally, a large number of profile creation and modifications can slow us down and the review process may take up to 48 hours. If your input has still not been reviewed after this duration, please contact the Help Desk.
The minimal information required for your profile to undergo the approval process are the username, birthdate, location and a verified e-mail address.

How do I deactivate or eventually reactivate my DirectAffinity account?

If you want to deactivate your account or eventually reactivate it after a previous deactivation, you need to contact the Help Desk.

I cannot access my account on the login page. It says "Account is disabled".

Either your account was deactivated upon your request or it was suspended by our staff. The latter case occurs when we detect any suspicious activity of your account. Your profile and photos will be saved, but you will not be able to use the site, and other members will not be able to view your profile. Messages sent to your account will still be received, but cannot be accessed unless the suspension is fully lifted. Generally accounts are suspended for one of the following reasons:

  • Reports by other members about your profile, conduct or language
  • Asking for money up front or in advance of your date
  • Promoting or advertising a business, a prostitution or an escort service
  • Soliciting passwords, bank information or other personal identifying information from other users for commercial or unlawful purposes or breaches of the Terms and conditions
  • Posting any false, misleading, or inaccurate content about yourself and/or your profile
  • Having multiple active accounts
  • Creating a profile if you are under the age of 18
  • Posting or sending illegal material

Can I delete my account?

You cannot delete your account directly but you may deactivate it (see Profile Deactivation and Reactivation).
We do not refund Premium membership. When you deactivate your account, any Premium time left keeps being consumed. After deletion of your account, you will lose any unused Premium time.

Why cannot I message others or read my messages?

If your financial status is "Willing to be generous", to be able to read or send messages, you need to upgrade your account to Premium Membership. If your financial status is "Looking for generosity", all you need is a fully completed and approved profile to start messaging and reading.
A fully completed profile means that all the categories of the profile must be completed ( right next to the category name).

Can I change my financial status from "Willing to be generous" to "Looking for generosity" or vice versa?

If you signed up with the wrong financial status, please contact the Help Desk and let us know which financial status you would like.


How do I set my main profile photo?

  1. To access your photos, click your thumbnail photo in the navigation bar (desktop) or side menu (mobile). Then click "Account" and select the "Profile".
  2. Use the menu on the left hand (desktop)or on top (mobile) to choose the "Photos" category.
  3. Click on the desired photo and then, on the settings button (). A modal screen appears with a "Set as Main Photo" switch. Tick it on and then press "Save".

How do I delete a photo?

  1. To access your photos, click your thumbnail photo in the navigation bar (desktop) or side menu (mobile). Then click "Account" and select the "Profile".
  2. Use the menu on the left hand (desktop)or on top (mobile) to choose the "Photos" category.
  3. Click on the photo you wish to remove and then, on the delete button (). A confirmation window appears: press "OK" to delete your photo.

One of my legitimate photos was denied. How can I prove my identity?

Please contact the Help Desk with a scanned copy of one of your official ids. You may blur out all personal information, as we only need to see your photo.

Another member is using my photo on the website. What should I do?

If you found someone using your photo on the website, you can request the photo to be removed by contacting the Help Desk. Along with your request, please mention the address of the profile page of the member using your photo and join a scanned copy of one of your official id in order to allow us to identify you.


My payment did not process. What should I do?

Should you encounter an error when trying to make a purchase, a rather explicit message should be displayed in order to inform you on the reason for this failure. If this is a reason you have a power on (wrong card number, expiration date, cvv...), please correct your input and try again. If this is a reason you cannot control (network congestion, authentication issues...), wait for a few minutes and try again. If you are still unable to make a successful payment, please contact the Help Desk. You may also want to try a different credit card that allows international payments.

Can I use a prepaid credit, debit, or gift card to pay for a premium membership?

Yes, please be sure that:

  • your prepaid card is fully activated by following the instructions enclosed with the card (if applicable)
  • you use the same zip code as you registered with your card during the checkout process
  • you use a valid name and do not use a name such as "Gift Card"
  • you use a valid address
  • you use a valid phone number

If you still cannot process your prepaid card, please contact the Help Desk with the full card info and zip code and we will be glad to assist you. Otherwise, you may need to purchase a prepaid card that allows international transactions.

Do you offer refunds on memberships?

No, we do not offer refunds.

My premium membership is going to expire soon. How do I extend it?

Simply click on the "Premium" button on the top navigation bar (desktop) or the lateral menu (mobile) and select the plan you would like. The duration of that plan will simply add up to your remaining premium membership time.

Where can I find the payment receipt for my purchase on the website?

When you perform a successful payment, we send you a copy of the bill to your e-mail inbox. If you cannot find that message, please contact the Help Desk to have another one issued for you.

If I deactivate my account, will my premium membership time be placed on hold?

No. Premium membership plans expire exactly after their durations (1, 3, 6 months) from initial purchase date, regardless of your account status.
All plan purchases dates/times are reflected in UTC (Universal Coordinated Time).

I paid for a 3 or 6 month membership, but was charged more than I expected.

All 3 and 6 month memberships are billed up front at the time of the payment. This information is displayed on the payment page before you agree to the charge. The page will display the total amount of the charge as the "billed today". We do not provide full or partial refunds.

Safe Dating

Any advice for safe sating online?

  • Be careful when you choose to reveal your personal information such as your name, phone number, or address to another member
  • Avoid using photos you have posted on other social networks like Facebook on your DirectAffinity profile
  • Do not use the same username on all social networks as it may allow to identify you easily

Any advice for safe sating offline?

  • Whenever you are going on a date with a person you have just met, let one of your relatives know about the date & place of your meeting
  • Never disclose your personal banking information to another member

Miscellaneous Warnings

  • Always proceed with caution and try to find out more about someone before you decide to meet them
  • Watch out for members who you suspect are under the age of 18 since dating a minor is illegal
  • Watch out for one-night standers: you should always learn more about your partner before considering a physical relationship
  • Watch out for con men/women: these people only care about the money and how they can abuse your generosity. They do not intend to engage in any kind of relationship with you except for talking you into giving them money.