This means that the interactions between members (profile searches and views, favorites, messages...) are not accessible until the website is officially opened.
When will the official opening happen? It is scheduled for Nov 1, 2019.
If you cannot find the e-mail in your inbox, check your spam folder. If you still cannot find it, sign in first. You will then be able to re-send the verification e-mail.
Click the following link in order to send an e-mail containing instructions at the address you used for registration:
Send the reset e-mail
Please take a screenshot of the error message or alternatively, describe the error message you have experienced. Also, please describe which actions led to that error message and detail what browser and operating system you were using when the error occurred. Then send an e-mail with these information to the Help Desk:
You have the option of blocking a member: this effectively prevents him or her to send you messages, see your profile and hides him or her in your search results. To block a member, click the ellipsis button on their profile: this should display a "Block" button that you can toggle on or off.
You have the option of reporting a member to the DirectAffinity staff. To report a member, click the ellipsis button on their profile: this should display a "Report" button. Click that button to open a dialog box where you can state the violation. You need to mention the address of the profile page of the member as well as the type of offense you think he or she committed.
If you think a member has done something illegal, please contact your local law enforcement agency.
Having "Looking for generosity" as financial status offers all the perks of DirectAffinity free of charge. The only requirement is the completeness of your profile: every category of information in your profile account must be completed i.e. have a green check mark right next to its name.
Please visit the following link to obtain more information on that topic:
The requested information are pretty self-explanatory in general. However, here are some input that we do not allow:
They are defined as follows:
Photos and text inputs usually take about 24 hours. Occasionally, a large number of profile creation and modifications can slow us down and the review process may take up to 48 hours. If your input has still not been reviewed after this duration, please contact the Help Desk.
The minimal information required for your profile to undergo the approval process are the username, birthdate, location and a verified e-mail address.
If you want to deactivate your account or eventually reactivate it after a previous deactivation, you need to contact the Help Desk.
Either your account was deactivated upon your request or it was suspended by our staff. The latter case occurs when we detect any suspicious activity of your account. Your profile and photos will be saved, but you will not be able to use the site, and other members will not be able to view your profile. Messages sent to your account will still be received, but cannot be accessed unless the suspension is fully lifted. Generally accounts are suspended for one of the following reasons:
You cannot delete your account directly but you may deactivate it (see Profile Deactivation and Reactivation).
We do not refund Premium membership. When you deactivate your account, any Premium time left keeps being consumed. After deletion of your account, you will lose any unused Premium time.
If your financial status is "Willing to be generous", to be able to read or send messages, you need to upgrade your account to Premium Membership. If your financial status is "Looking for generosity", all you need is a fully completed and approved profile to start messaging and reading.
A fully completed profile means that all the categories of the profile must be completed ( right next to the category name).
If you signed up with the wrong financial status, please contact the Help Desk and let us know which financial status you would like.
Please contact the Help Desk with a scanned copy of one of your official ids. You may blur out all personal information, as we only need to see your photo.
If you found someone using your photo on the website, you can request the photo to be removed by contacting the Help Desk. Along with your request, please mention the address of the profile page of the member using your photo and join a scanned copy of one of your official id in order to allow us to identify you.
Should you encounter an error when trying to make a purchase, a rather explicit message should be displayed in order to inform you on the reason for this failure. If this is a reason you have a power on (wrong card number, expiration date, cvv...), please correct your input and try again. If this is a reason you cannot control (network congestion, authentication issues...), wait for a few minutes and try again. If you are still unable to make a successful payment, please contact the Help Desk. You may also want to try a different credit card that allows international payments.
Yes, please be sure that:
If you still cannot process your prepaid card, please contact the Help Desk with the full card info and zip code and we will be glad to assist you. Otherwise, you may need to purchase a prepaid card that allows international transactions.
No, we do not offer refunds.
Simply click on the "Premium" button on the top navigation bar (desktop) or the lateral menu (mobile) and select the plan you would like. The duration of that plan will simply add up to your remaining premium membership time.
When you perform a successful payment, we send you a copy of the bill to your e-mail inbox. If you cannot find that message, please contact the Help Desk to have another one issued for you.
No. Premium membership plans expire exactly after their durations (1, 3, 6 months) from initial purchase date, regardless of your account status.
All plan purchases dates/times are reflected in UTC (Universal Coordinated Time).
All 3 and 6 month memberships are billed up front at the time of the payment. This information is displayed on the payment page before you agree to the charge. The page will display the total amount of the charge as the "billed today". We do not provide full or partial refunds.